Frequently Asked Questions

What is the warranty?

The Easy Climber Elevators are backed by a comprehensive warranty package designed to provide peace of mind. The warranty includes coverage for the drive train and circuit board for three years, ensuring reliable operation. All other parts are covered under warranty for two years, addressing any potential concerns about durability and performance. The batteries come with a one-year warranty, safeguarding against defects. Additionally, we offer six months of free service from the date of installation to ensure your elevator operates smoothly and meets your expectations.

How much do home elevators cost?
While the cost of installing a home elevator can range significantly, depending on your home and the type of elevator you choose to install, Easy Climber is among the most economical. Unlike traditional home elevators, Easy Climber does not require building an elevator shaft, mechanical room or constructing a pit. Because Easy Climber is so simple to install in almost any home, it costs less how much less very much depends on your home and the elevator configuration that you choose. Because of this, we offer every consumer a one-time, in-home consultation absolutely free. In this consultation, we will evaluate the various factors that go into determining the appropriate application.

Using the Elevator

How many floors can it travel?
The Residential Shaftless Elevator is designed to move between two floors. Some of our customers live in two-story homes with stairs, and they are looking for a way to move from the main living floor to the second-story bedroom or regain use of their basement. For homes with three or four floors, such as a townhome or large estate, our four-story model is recommended.

Is there a remote?
Yes, each of our shaftless in-home elevator models includes a remote key fob that looks and functions very similarly to that of your vehicle. The operation on the shaftless model requires press-and-hold operations due to safety and regulation issues. Other hospitality models operate with press-and-release buttons.

Can it be manually operated?
Yes. The elevator is 100% battery operated. In the event of a full power outage, the elevator will move up and down eight to 10 times (maybe even more). After you’ve exhausted the battery, you might find a need to move the elevator manually if it’s stuck halfway between floors. All elevators are required to have manual lowering features located outside the cab, so anyone outside the lift can safely bring the cab to the lower level. And, remember, you’ve got a telephone inside, so if it ever stops operating, help is just a phone call away.

Installation
Where can it be installed?
Your Easy Climber Elevator can be installed on any wall, which opens up a lot of possibilities in your home. It works on existing concrete or stud walls. You can put it in a bedroom, hallway, common area, even a foyer. The unit works in rooms with ceilings as low as 7 feet for all models.

What size is the elevator?
Easy Climber Elevators are available in multiple sizes and configurations:

EZ23 – 38″x 38.75″
EZ24 – 38″x 47.47″
EZ25 – 48″x 48″
EZ26 – 48″x 60″

How long does installation take?
In most case, two certified installation technicians can install the elevator in one day. Our goal is to minimally disrupt your day. When you meet with the installation team, they’ll set expectations with you for installation time, and they’ll communicate with you throughout the project. Learn more about how Easy Climber Elevator installation works.

Can my own contractor install it?
Your safety is our No. 1 priority, so Easy Climber uses only licensed, certified, factory-trained installation technicians to install the Easy Climber Elevator.

Codes & Compliance
Are inspections required?
Inspection requirements vary depending on where you live, and different municipalities have varying building and compliance codes. There is no national regulatory agency overseeing residential and commercial elevators; however, the American Society of Mechanical Engineers, a national nonprofit organization, sets industry standards for escalators and elevators. When you place the order for your elevator, your representative and installation technicians will help you understand what the local requirements are – and they’ll handle the paperwork and inspections, if any.

Will it fit in my house?
Easy Climber Elevators can fit in spaces as little as about 3 feet wide, depending on which model you choose and your home’s floor plan. In other words, it’s about the same footprint as an average refrigerator. It works on almost any wall with the proper clearance and doesn’t use an elevator shaft, which makes installation easy and convenient. When our installation technicians visit your home, they’ll help you choose the right model and location.

How much power does it take?
While most residential elevators operate on 220-volt power, which typically requires the services and costs of an electrician, the Easy Climber Elevator does not. Our in-home elevator operates on two 12-volt batteries that are charged by an existing 110-volt power outlet, which is standard in most U.S. homes. The battery draws 2 to 3 amps to charge – about the same amount of energy needed to charge a cellphone!

Safety
What happens if the power fails?
Power outages happen all over the country for various reasons – weather, accidents, high demand – which is why you want a home elevator that works if your power goes out. When power fails, the Easy Climber’s battery will operate for eight to 10 up-and-down trips. The battery comes with a one year warranty.

What type of battery does the elevator use?
The elevator’s motor and gear system works on a 12-volt acid sealed battery.

What if it stops working while in operation?
Several safety features are built in to protect you if the car stops moving while you’re inside. The fall-stop feature prevents free falls, in the unlikely event of a mechanical failure, and an emergency locking retractor uses gravity to gently lower the unit. However, because the unit runs on battery power, it’s unlikely that you’ll ever need to use these manual features.

What if the cable breaks?
Galvanized airplane-grade cables operate this unit, so the chance of a cable breaking is close to zero.

Can the cable break?
When we researched online for examples of elevator cable breakages, the only instances we found on record occurred due to unusual external events (such as a plane crashing into a building).

What kind of safety sensors does it have?
Two sets of safety sensors are located on the top and bottom of the car. The top set of sensors stop movement of the car if it senses 20 pounds of force top of the unit. So, in the unlikely event that a small pet jumps on top of the car (and doesn’t hop right off when it senses movement), the top sensors would stop movement of the car. The bottom set of sensors stops movement if 4 pounds or more of force is exerted under the car. This protects you, your pets, your children or grandchildren, and any foreign objects that might roll under the unit.

What is the ‘system’s good’ light?
This light means just what the name suggests: The elevator is ready to carry you up or down. If the light is off, that means something is wrong with the unit, and it will not operate.

What do I do if the elevator isn’t working?
At the time of your installation, your installers will show you where to find the reset button. Upon reset, the system runs itself through a multi-step diagnostic process; many times that fixes the problem. If you can’t find the reset button or the problem persists, consult your owner’s manual or call the toll-free customer care number 877.287.1961.

What certifications has the elevator met?
The Easy Climber Elevator has met the standards established by the American Society of Mechanical Engineers (ASME), the American National Standards Institute, as well as the national safety criteria needed to earn the Intertek ETL Mark for gas, electric and oil-fueled products in the United States.

Does it have a telephone?
Yes, every cab is equipped with a telephone that connects to your home’s land line.